After upgrading to Windows 10, many users see an error message: Critical error - Start Menu and Cortana are not works. For some reason, most people affected by this error are those who upgraded from Windows 8.1. Here's what you can do to get rid of this error message.
It is not known what exactly causes this and why it affects users who upgraded from Windows 8.1 more. To resolve the message Critical error and Cortana Start Menu do not work , you can try the following.
Try restarting your PC
Try restarting your PC. Once you are connected, press Win + X shortcut keys on the keyboard. In the Power User menu, click the Restart option. See the following article for details: All means to restart and stop the Windows 10.
Try booting into safe mode.
restart in safe mode and reboot back to normal mode. See these articles :.
- How to start Windows 10 in Safe Mode
- how to add safe mode in the start menu in Windows 10 and Windows 8.
Some users reported that it helped, but the problem can return. So, this solution may not be permanent.
Try to disable or uninstall your antivirus software
If anything above helped you, try to disable or even uninstall your antivirus software. This can be done from the Control Panel -> Programs and Features -> Uninstall a program. 
This may be a workaround, because your antivirus software may have been installed under the previous version of Windows and can operate incorrectly under Windows 10. Although the upgrade to Windows 10 detects these problems during installation, re-Installation allows the application to define its parameters in the right way.
Add a new local user account with administrator rights
Try adding a new local administrator account. Log on to the new account, log out of it and then log in to your user account. Some users report that this solved their problem. If the Start menu works in the new account is created, but does not work in your account, you can switch to the new account for daily use.
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